Computer Labs

Computer Labs

The Office of Information Technology is responsible for configuring, maintaining, and supporting all computer labs, one hundred eighty classroom desktop and laptop stations, and the Audiovisual equipment at all campus locations.

Key Features

• Knowledgeable, trained support technicians
• On-site software installs, upgrades, and hardware service assistance
• New computer setup and configuration
• Fast and efficient troubleshooting of computer problems

Software Ordering Deadlines

Software required for the Spring Semester must be ordered by the beginning of November, and software required for all Summer Terms, Camps, and Fall semesters must be ordered by the beginning of April.

Software Procurement Process

The following is an overview of the software procurement process:

1. Identify the software.
2. Complete an E-Req for the purchase.
3. The E-Req is forwarded to OIT for review and approval. OIT must review and confirm hardware and software compatibility before placing the PR.
4. All software is delivered to the OIT CSR (Central Software Repository)
5. When software is received, OIT contacts the individual who submitted the PR to coordinate an installation date and time.

Software Installation Request

Desktop Support Services will work with Institute Deans and Department Chairs to install the software in classrooms and labs for faculty and student use. Software requests should be sent to helpdesk@brookdalecc.edu by the deadlines listed below to ensure that the software is available at the start of a semester:

The request should include the following information:

1. Name of the software
2. Location (s) (Building/Room) where the software is to be installed
3. When the software needs to be installed by
4. How to obtain the software (Portal/Call to Vendor) etc.
5. Explicit mention of how many seats/licenses are purchased
6. Agreement Number/License Codes/Vendor Contact/Tech Support Information
7. Copy of the License or PO showing the quantity of the purchase and licensing terms (if available)
8. Who within the requesting department will validate the post-installation functionality of the software

Monthly Lab Update Schedule

PC Labs are regularly updated.  Click here for the Lab Update Schedule. The following software is updated for:

• 60 Computer labs
• 165 classrooms

Mac Labs are updated at the end of the semester or on an as-needed basis by request. Web browsers, plugins, Adobe Suites, Avid, and any specialized software are updated. To request an update for a particular application or lab, please submit a Help Desk request helpdesk@brookdalecc.edu. Updates will be installed whenever the room is available (classes not in session).

Technology Enhanced Classroom

Desktop Support Services support all Technology-Enhanced Classrooms and Labs. These classrooms and Labs are equipped with computer(s) with access to the Internet and audio and video projection capabilities for large-screen displays. The teaching station controls the audio and projection system. Faculty can control the AV equipment from the teaching station desktop screen.

Virtualized Desktops

Virtual desktop images have been configured for the following:

• Computer Science
• Math
• Psychology
• Writing

Each image has department-specific software installed for student and faculty use on and off campus. To access and use the VMware Client in the labs, refer to the following documentation: “Using the VMware Virtual Desktop Client.”  The VMWare Horizon Client software is available for download.

Hardware Standards

Refer to the Hardware Standard Configurations page for details on desktop, laptop, and printer models.

If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

Contact the IT Help Desk using one of the following methods:

• Create a Support Ticket: Using the Service Now application to open a ticket gives you the flexibility to check the status and add comments on a ticket, which is the preferred method.
  • Log into ServiceNow using your Brookdale email and NetID password to create a support ticket.
• E-mail: HelpDesk@brookdalecc.edu
• Call (732) 224-2829: Used for emergency issues that require immediate assistance.