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Refund & Return Policy
Textbooks

• Receipt is required for all returns/exchanges.
• No returns on English or Humanities books unless you bring your add-drop form along with your register receipt.
• Returns must be made during the first two weeks of the Fall and Spring Terms, and during the first week of each Summer Term. (You must provide your registration form for all summer returns.)
• Books purchased after these times are non-returnable.
• Refunds on books for non-credit courses must be returned no later than two days from the start of class.

Other Merchandise

• You must have your receipt.
• Item may be returned within one week of purchase and must be in "as sold" condition.
• Final sale and seasonal items are not returnable.
• Computer disks, cds, and software are not returnable.
• All returns will be credited to original form of payment.

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Contact Store Staff
Marguerite Stocker Director (732) 224-2388
Diane Nuttall Supervisor, Operations (732) 224-2596
Paula Baier Supervisor, Textbooks, (732) 224-2812
Joan Popola Administrative Assistant (732) 224-2784
Kevin Chen Textbooks Specialist (732) 224-1909
Megan Johnson Accounting Specialist (732) 224-2598
Helen Vota Accounts Payable (732) 224-2597
Kim Stefanski Convenience Store Specialist (732) 842-1900 ext. 3168
Shovandra Gooding College Store Assistant (732) 224-2382
Lauren Caputo Cafe Assistant, (732) 224-2179
Jose Hernandez Store Assistant (732) 842-1900 ext. 3599
George Fehr III Commons Clerk (732) 842-1900 ext. 3270
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Other Services

Special Orders
If you would like to special order a textbook, reference, study guide or any other material, please have as much of the following information as possible: Author, Title, ISBN # and the Publisher. Orders take anywhere from 2 days to 2 weeks. We require a small deposit at time of ordering. When the book or material arrives, we will call you to pick it up. Special book orders are not returnable. Any further information, call us at the Scroll & Pen (732) 224-2382 or fax us at (732) 224-2055.

Computer Software
We offer a great assortment of the best computer products, many at special educational discounts, to faculty, students, staff and college departments. We can get you all of the applications, development tools and utilities you need, to get the most out of your system. Our low everyday pricing and quick ordering makes the Scroll & Pen your best option for computer products.

Our margins on technology products varies according to the manufacturer. Software is generally priced to achieve a 10-25% gross margin, unless we have a special purchase which could change the margin. Since we are an educational store, we normally sell software at significantly lower prices (up to 75% less sometimes) than most traditional retail outlets to faculty, students and staff.

If we do not carry a product in stock, it is usually just a short time before it arrives. Please call or visit to let us know how we can serve your computer needs. Phone (732) 224-2596 with your requests. (A valid school ID is required at the time of purchase).

Apparel
Get the spirit of Brookdale with an imprinted garment! We feature sweatshirts, T-shirts, sweatpants, jackets and baseball caps. Many have the Brookdale Seal, the Brookdale Logo, just "BCC" or the name Brookdale on them. An assortment of imprints as well as colors are available with sizes ranging from Small to XXXL on most items. Jansport backpacks and imprinted totes are available to help you carry all your books and supplies around campus.

Gift Certificates
The Scroll & Pen offers gift certificates in any amount - just stop by to pick one up.

Supplies
We carry art supplies, photography, ceramic supplies and reference materials. If you need something that we don`t stock, we will be happy to find it for you. Please call Maureen at (732) 224-2598.

Gifts
The College Store has great gifts for all occasions, from Jewelry, lotions, gift books, baby gifts, and numerous other items. We carry GUND stuffed animals, Hallmark Greeting Cards, holiday items, unique gifts and much more. Come in and browse around!

Free Gift Wrapping
We will be happy to gift wrap your gift purchase while you wait.

Class Rings and Pins
The Scroll & Pen features Herff Jones rings and pins throughout the year. Herff Jones offers four convenient payment plans that will suit any budget.

• C.O.D. (Cash on Delivery). Place a small deposit on your College Ring and have it delivered to your post office C.O.D. You pay the balance due at the post office when the ring arrives.
• Purchase your ring with Mastercard, Visa, American Express or Discover Card.
• Place a small deposit on your College Ring and charge $39.00 a month to your Mastercard, Visa or Discover Card until the balance is paid. Your ring will be delivered in just a few weeks and you can enjoy wearing your College Ring while you make the payments.
• Or, place a small deposit on your College Ring and pay the balance in four equal monthly installments. The first three installments may be paid by check or money order. After the third installment, your ring will be entered into production and shipped to you C.O.D. The fourth installment will be due when you pick up your ring at the local post office. Herff Jones will send you a "letter of good credit" that may serve as a reference in establishing future credit.
• Log on to http://www.herff-jones.com/college to see samples.

Call us at (732) 224-2598 for further details on Herff Jones rings and pins.

Trade Books
We offer a wide selection of books including medical, reference, children’s, study guides, dictionaries, fiction and best sellers -- just to name a few. We take suggestions from faculty, students, staff and publishers to stock this area. If you do not see what you are looking for, please do not hesitate to ask for it. Also, if you feel we should be carrying a certain title or author, please use our suggestion box which is located at the front of the store. Or call and speak to Diane at (732) 224-2596.
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Help Wanted
The Scroll & Pen often hires students, prior to the start of each term, and we will work around your class schedule. A great place to work! Please contact the College Store directly for details, and to receive an application.
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Welcome to the Paddock Convenience Store

The Paddock is a full service convenience store (hours here) with snacks, cold drinks, candy, ready to eat microwave sandwiches and soups – plus plenty of healthy foods, yogurt, power bars and more. We also have magazines, paperback books, and health and beauty aides.

The Paddock Cafe is also located inside the Paddock Convenience Store - offering a great selection of  freshly brewed handmade coffee, latte, espresso, chai tea and specialty blended drinks. And for your sweet tooth - pastries such as scones, blueberry crumb cakes and cheesecake.

Please call the Paddock at (732) 224-2168 for information, and for an update on extended hours during the first two weeks of classes.
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